Patient Portal Instructions

• Use is limited to non-emergency communication and requests primarily involving: sending messages to your provider and staff, reviewing lab results, prescription refill requests and checking appointments.

• The Portal facilitates communication between appointments. However, the Portal does not replace your scheduled office appointments. 

• It is not checked on the weekends or holidays.

• We expect to respond to communications and requests within 48 to 72 hours.

• We will not send any private health information to your e-mail (non-secure).

• We will send you an e-mail only when necessary, to request that you access the secure Patient Portal to review private healthcare information that we have posted on your Patient Portal.

• Do not access the patient portal from public computers as there is a potential for a breach of privacy.

• ​To use the Patient Portal a link to login will be sent to your email address. Please download the CharmHealth app to your mobile device. You may submit a request to change your password at any time by clicking on the option "change/reset password" on the log-on page. 

The best and easiest way to communicate directly with your provider and our staff is to please go to our patient portal USING YOUR MOBILE PHONE and login with your username and password.